Thursday, May 28, 2015

Honeymoon at the Marriott Frenchman's Reef: review

I sent this review to Marriott's customer service department.

I'm laying awake in your very nice hotel and I'm furious. It's almost midnight (11:45). There is a group of people on the bar patio that is extremely loud and woke me and my brand new wife up on the last night of our honeymoon. I called the front desk to ask if something could be done and the only answer I got was "the bar closes in 15 minutes." Clearly she did not care that I too had used a ridiculous amount of my hard earned points in addition to paying the Ludicrous resort fee each day. I deserve to enjoy my stay as much as the other guests. I chose Marriott to host my honeymoon. Clearly a mistake. I might as well stay at a fucking Americas Best Value Inn for the service I received here tonight. I'll be posting this review online for all future newlyweds and folks who value peace and quiet in their quite expensive hotel rooms. 

I received this reply:

Hello (Name).

I am sorry your stay at Frenchman's Reef & Morning Star Marriott Beach Resort was not the Marriott experience you deserve. I shared the details you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue.

You can count on Marriott to improve your experience in the future.

Safe travels,
Ron Swift
Marriott Customer Care


Anonymous said...

Ron Swift can bite on my nuts

Anonymous said...

Marriott y u do dis?