Thursday, May 28, 2015

DELTA vs Air Canada: review

Delta sent me an email and asked for me to review my flight. So I did.

Ok Delta here is the deal. I hate flying. Hate it. Because I have no control over anything and I have to rely on your employees to make sure I have a tolerable flight - and I never do. When I purchased my tickets (2 tickets for me and my new wife on our honeymoon) I was not given an option to select a seat. Then on the trip to USVI and back I was not assigned a seat next to her. The gate attendants did not care and blew me off. I was seated next to two individual fliers that could have easily been split up. Why doesn't delta make more of an effort to put seats purchased together in seats together on the flight. All we wanted to do was hold hands on our honeymoon flight. Fundamental failure in service from an airline that is suppose to be one of the best. Shame on you. 

As an aside I flew Air Canada recently with my 7 member family. After we booked I was able to call the airline and they gave us all seats together for 4 FLIGHTS!!!! Wow 7 people got to sit next to each other for 4 flights no problems. Guess how much I paid for that? NOTHING. I wish I could fly Air Canada everywhere. Fuck you Delta.

Honeymoon at the Marriott Frenchman's Reef: review

I sent this review to Marriott's customer service department.

I'm laying awake in your very nice hotel and I'm furious. It's almost midnight (11:45). There is a group of people on the bar patio that is extremely loud and woke me and my brand new wife up on the last night of our honeymoon. I called the front desk to ask if something could be done and the only answer I got was "the bar closes in 15 minutes." Clearly she did not care that I too had used a ridiculous amount of my hard earned points in addition to paying the Ludicrous resort fee each day. I deserve to enjoy my stay as much as the other guests. I chose Marriott to host my honeymoon. Clearly a mistake. I might as well stay at a fucking Americas Best Value Inn for the service I received here tonight. I'll be posting this review online for all future newlyweds and folks who value peace and quiet in their quite expensive hotel rooms. 

I received this reply:

Hello (Name).

I am sorry your stay at Frenchman's Reef & Morning Star Marriott Beach Resort was not the Marriott experience you deserve. I shared the details you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue.

You can count on Marriott to improve your experience in the future.

Safe travels,
Ron Swift
Marriott Customer Care